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Download the GlobalProtect Installer for macOS. Open the GlobalProtect.pkg file and run the GlobalProtect Installer. Click the Apple menu and select System Preferences. Click Security & Privacy and open the General Tab.
What is Global Protect?
Global Protect is the system used to connect to the Virtual Private Network (VPN) at UMass Amherst. A VPN provides an encrypted connection between your off-campus computer and the campus network. Members of the university community can use our VPN service at no cost to connect to some campus servers remotely.
Download Mac 32/64 bit GlobalProtect agent On the Mac, The latest client is available from the VPN portal. Use https with a web browser to connect to Login with WSU AD credentials.
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SonicWALL Global VPN Client comes as either a 32-bit or 64-bit setup file which should correspond to your version of Windows. SonicWALL Global VPN on 32-bit and 64-bit PCs This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from network software without restrictions.
How to Install and Use Global Protect VPN Client on Mac OS:
Check with your IT administrator before installing the Global Protect VPN client.
Navigate to https://vpn.umass.edu in your web browser.
Log in using your NetID and IT account password. If you are required to authenticate using two-step login (multi-factor authentication) to access the VPN, you will be prompted for your second factor.
Click 'Download Mac 32/64 bit GlobalProtect agent' and then 'save file' to download the installer.
Run the downloaded file. You will need your computer's admin username and password to install.
Once the client has been installed, the Global Protect icon will appear in the menu bar at the top of your screen. Click the icon to set up the VPN connection.
Typevpn.umass.edu into the Portal Address field and click Connect. Note: If the application stays on the Connecting screen and does not prompt for your NetID and Password, open System Preferences, navigate to Security & Privacy and then General, unlock the settings page using your Mac's administrator username and password, and then Allow the computer to load the Palo Alto software (Global Protect).
You will be prompted to sign in with your NetID and password, and then may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
Once you are connected to the VPN, the global protect icon in the menu bar will show a white shield.
How to Install and Use Global Protect VPN Client on Windows:
Check with your IT administrator before installing the Global Protect VPN client.
Navigate to https://vpn.umass.edu in your web browser.
Log in using your NetID and IT account password.
Click either 'Download Windows 32 bit GlobalProtect agent' or 'Download Windows 64 bit GlobalProtect agent.' Click Run to run the file as soon as it is done downloading. If you are not sure if you have 32 or 64 bit Windows, you can check by opening the Settings app and navigating to System/About.
When the file has downloaded, the Global Protect installer will run. Click Yes on the User Account Control dialog. You may be prompted for your computer's admin username and password.
Once the client has been installed, the Global Protect icon will appear in the notification area in the taskbar at the bottom right of your screen. Click the icon to set up the VPN connection.
Typevpn.umass.edu into the Portal Address field and click Connect. You will be prompted to sign in with your NetID and password, and then may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
Once you are connected to the VPN, the global protect icon in the menu bar will show a gray shield.
How to Install and Use Global Protect VPN Client on Android:
Open the Play Store and install the Global Protect app by Palo Alto Networks. Tap Open to launch the app.
In the Portal field, type vpn.umass.edu, and then tap Connect.
Enter your NetID and password in the Username and Password fields, and then tap Connect. You may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
Tap OK on the Connection request dialog to let Global Protect set up the vpn connection.
Global Protect will send a notification when you are connected to the VPN service.
How to Install and Use Global Protect VPN Client on iOS:
Open the App Store and install the Global Protect app by Palo Alto Networks. Once it is installed, launch the app.
Type vpn.umass.edu in the portal Address field and tap Connect.
Tap Allow on the dialog asking to give Global Protect permission to add VPN configurations. You will be prompted for your iOS device's pin (or other authentication method).
Enter your NetID and password in the username and password fields, and then tap Connect. You may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
The VPN icon will be displayed in your iOS device's statusbar when you are connected to the VPN service.
Linux
Contact IT User Services for a copy of the UMass Amherst GlobalProtect Linux vpn client installer packages.
Unzip the file, which contains DEB installation packages for Ubuntu and RPM for CentOS and Red Hat, alogn with the scripts to install and uninstall the packages.
Install the app package using either the sudo dpkg -i <gp-app-pkg> or apt-get install <gp-app-pkg> command where <gp-app-pkg> is the name of your distribution package for your Linux version.
The GlobalProtect app for Linux installs to the /opt/paloaltonetworks/globalprotect directory. After GlobalProtect first runs, the app also creates a GlobalProtect user folder $HOME/.globalprotect to save user registry configuration and other CLI related settings.
In the Global Protect client application, enter vpn.umass.edu for Portal Address.
Sign in with your NetID and password.
For further instructions, see GlobalProtect App for Linux support documentation.
Mac GlobalProtect Client Install
On the Mac, The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.
When prompted again, run the GlobalProtect Installer.
From the GlobalProtect Installer, click continue.
On the destination select screen, select the install folder and then click continue.
On the Installation Type screen, select the GlobalProtect installation package check box, and then click continue.
Click install to confirm that you want to install GlobalProtect.
When prompted, enter your Username and Password, and then click install software to begin the installation.
When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).
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Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.
After installation is complete, close the installer.
Mac Global Protect Operation
Launch the GlobalProtect app by clicking the GP icon (top right of screen). The status panel will open –
Set the portal address to vpn.wsu.edu
Click connect
Once the GlobalProtect client connects to the portal it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: [email protected] will only need username john.smith
Once complete, the VPN should know as “Connected”.
Be sure to disconnect the VPN when it is no longer in use.
Mac Uninstall
Download the installer from the portal page at https://vpn.wsu.edu (same process as the previous Mac GP Client install). From the GlobalProtect installer, click continue.
On the destination select screen, click continue. On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:
Click Install to confirm that you want to remove the GlobalProtect app. When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.
A message will pop up that will confirm that the Uninstall GlobalProtect package was successfully installed and that the GlobalProtect app has been removed from the computer.
Linux Install
On Linux, the latest GlobalProtect client can be downloaded from: There are two clients – download the rpm file for RedHat/CentOS. For Ubuntu, download the deb file. Open a terminal window to install the client
Ubuntu/Debian – sudo dpkg – i GlobalProtect_deb-5.0.8.deb
Other commands of note at the >> prompt include – >> quit (exits out of GlobalProtect which continues to run in the background) >> disconnect >> show –version >> show –status >> show –details
Linux Uninstall
Uninstall the GlobalProtect app for Linux using dpkg.
user@ubuntu:~$ sudo dpkg -P globalprotect (Reading database … 209181 files and directories currently installed.) Removing globalprotect (5.0.8) … gp service is running and we need to stop it… Disable service… Removing gp service… gp service has been removed successfully Removing configuration…
Uninstall the GlobalProtect app for Linux using apt-get.
user@linuxhost:~$ sudo apt-get remove GlobalProtect_deb-5.0.8.deb Reading package lists… Done Building dependency tree Reading state information… Done
Troubleshooting
7.1.1. Mac
Open GlobalProtect and click on the Troubleshooting tab. An option to collect logs will create a support file that can be used for analysis.
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7.1.2. Linux Using the terminal window and in globalprotect mode, run the collect-log command to create the support file.
user@ubuntu:~$ globalprotect Current GlobalProtect status: Connected >> >> collect-log Start collecting… collecting network info… collecting machine info… copying files… generating final result file… The support file is saved to /home/user/.GlobalProtect/Collect.tgz